BT MeetMe with Dolby Voice is a audio conferencing service that provides high-definition audio with sound separation. Or more simply, with this product, you’d experience the same sound quality as if you were in the same room as someone. This makes those conference calls you don’t really want to join a pleasure to listen to and because of that, you’re more likely to pay attention, participate, and have a more productive interaction with your colleagues because you don’t have to ask someone to repeat that.
This video shows 2 ways to join a conference. It was created for an internal contest. I created the storyboard, script, and prototype, and did the voice over and hand modelling. I got help on the video shooting and editing. (And no, that is not me in the heels at the airport.)
I was brought into the project after an outside agency completed the initial user research, wireframes, web and mobile app designs. I was tasked with:
Since the initial launch, the inhouse team has done all the user experience and interface work. BT developed greater networking capabilities and the apps added new functionality.
With the better networking capacity and reliability, the apps no longer needed to constantly provide network status. Users also requested:
Internally, we were under pressure to deliver while the spending as little as possible on enhancements. But we needed to address the users' need to join quickly and easily since we suspected that the majority of users were joining the same calls.