The Conference Connect plugin was created because many of our large enterprise customers used Microsoft Lync but could not easily bring in colleagues outside their enterprise Lync environment.
We had gotten some user feedback that:
My role was to revamp the Conference Connect interface to new BT brand guidelines, and improve iconography.
In the previous iteration, users did not always understand that these controls were only for the BT MeetMe Audio Conferencing Account actions.
The user guide became the basis of the next generation of this plugin, the MeetMe for Lync for Office 365 (the cloud version) and Enterprise 2013 (the on-premise server version).